How LegitFit simplified gym management for BUILT Training

When Jasmine founded Built Training, she wanted to create a space where people could train hard, feel supported, and see real progress - without the confusion or chaos that often comes with managing memberships and bookings. Based in the UK, Built Training specialises in small-group personal training and group fitness classes - combining the personal attention of 1:1 coaching with the energy and motivation of a community-driven gym. But like many gym owners, Jasmine and her team had struggled to find a booking and management system that actually fit their business.

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The Challenge:

Before switching to LegitFit, Jasmine had tried several booking systems but none seemed to work quite right.

“We’d used all the other systems before. They were either overcomplicated or just didn’t suit the size of business we are.”r

For a small-group model like Built Training, simplicity and reliability are everything. Members need to book, check in, and track progress quickly and owners need to manage everything without getting buried in admin. Unfortunately, previous tools made that harder than it needed to be and getting help was often a slow, frustrating process.

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The Solution:

Built Training's operations transformed following Jasmine's introduction to LegitFit at a local fitness event. The setup was instant and seamless, with LegitFit's user-friendly interface making booking management, new client registration, and session flow effortless.

"The registration process for new clients has been fantastic. The app is simple to navigate, and our members really appreciate how easy it is to book sessions and monitor their progress."

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LegitFit's programming and progress tracking tools have also significantly improved the member experience at Built Training.

"It’s a huge benefit for them! They can track their progress week-by-week and session-by-session, truly visualizing how far they've come. Everything just works perfectly. Plus, if we ever encounter an issue, the LegitFit team is incredibly accessible and responsive, which makes a massive difference.”

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In the year since implementing LegitFit, Built Training has successfully streamlined its internal processes, simplified client onboarding, and elevated the overall member experience, all without introducing unnecessary complexity.

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