Fitness Forte Success: Multi-Site Gym Growth with LegitFit Software

Keith, owner of Fitness Forte, was one of LegitFit’s very first customers. Back in 2019, before COVID and long before LegitFit had the product it has today, Ryan knocked on his door with an early, scrappy version of the platform and a lot of belief.

 “I've used a handful of systems over the years. My previous provider was causing major issues - unresolved for weeks. The timing of Ryan calling in was perfect.”

That chance meeting turned into one of LegitFit’s longest-running partnerships, helping support Fitness Forte’s journey from one location to a thriving multi-site business.

‍

The Challenge: 

Keith had experience with several fitness management systems before choosing LegitFit, ranging from simple early programs to sophisticated software. However, he found that none of them truly met his specific needs.

“My previous provider caused me a lot of issues. Weeks would go by without solutions. It held the business back.”

Keith knew Fitness Forte had the potential for significant growth, but the current systems were holding it back. Scaling was hampered by difficulties in easily tracking KPIs, limited reporting capabilities and a lack of smooth member management. 

‍

The Solution:

When Ryan first met Keith, LegitFit was very much in its early days. But what stood out wasn’t just the software - it was the service and trust. Customer support became a major differentiator.

 “Ryan was full of spirit - really infectious. You couldn’t help but want to be part of what he was building. I needed a reliable booking system, and it felt like LegitFit was going to be that. And it has been. Any time I had a question, it was resolved within hours, not weeks. That made a huge difference.”

What started as a solution for simple bookings soon evolved into something much bigger. As Keith’s business needs changed, LegitFit was able to grow alongside him. With an innovative gym management software in place, Keith was able to begin tracking his numbers and understanding retention which led to making better decisions for the business.

“What I wanted initially has now evolved. LegitFit now provides what I didn’t even know I needed at the beginning. We weren’t focused on KPIs before. Now the system provides everything we need to monitor growth.”

The impact was clear:

• More informed decisions
• Improved profitability
• Simplified member management
• Seamless support and quick resolutions

And when Fitness Forte expanded to a second location, LegitFit played a crucial role. The new location was using a different provider but it didn’t take long for Keith to decide he wanted everything under one system.

“The transition from the other software to LegitFit was seamless. The team did everything on the backend - even the members had nothing to do except download the app. You’d expect changing software to be painful, but it wasn’t. It was extremely easy. That makes a huge difference”

‍

What’s Next?

Today, Fitness Forte operates two thriving locations with a solid operational backbone and LegitFit continues to support their long-term goals. With deeper KPI tracking, multi-location management, and a system built to scale, Keith and his team now have the clarity and support to continue expanding.

“As my business grew, LegitFit grew. It’s been a partnership the whole way.”